Virtual Care Delivers New Patient Experience

As patients use technology to seek care outside the traditional walls of a doctor's office or hospital, models for providing healthcare shift.

The Director of the Emergency Departments at Palmetto Health, and CEO of the Palmetto Health Quality Collaborative, Dr. William Gerard discusses what patients want.

"They want availability, more than anything. They want a great outcome and they want it at a reasonable cost," says Gerard.

Virtual care and other technologies offer new models for providing care that emphasize patient-centered care at Palmetto Health.