Students in a computer lab

Education Technology

The Educational Technology department serves as the Technical Point of Contact for support of IP Media Distribution systems in each school district in South Carolina.

The Educational Technology department serves as the Technical Point of Contact for support of IP Media Distribution systems in each school district in South Carolina. We provide support for standard coaxial distribution systems in K-12 schools, where they might still be in operation, and we assist with the migration from those older technologies to the newer IP media distribution technologies.

We also provide consultation, design, training and support services for media center studios and integration of streamed media technologies into the classroom.

Education Technology Services

Morning News/Announcements

Morning News/Announcements are streamed to desktops and interactive white-board display technologies in the classroom.

Using green screen technologies and virtual studio technologies students and educators are able to develop "storytelling” skills using 21st century technologies – provided by and supported by Educational Technology Engineers and Trainers.

Training to use the COREMedia portal and related technologies

When CHESTERFIELD COUNTY SCHOOLS hosted a reading event that included hand-puppets and a custom built set – the entire school could participate without ever leaving their desks by watching live through the media technologies provided and supported by ETV.

Customer Support

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Open a NEW Ticket Check Ticket Status

We also have a unique way to provide instant support to our viewer and educational communities.

The ETV SUPPORT tool provides an ETV technician with instant, remote access to your computer desktop - enabling us to demonstrate procedures, provide training and even repair your system or install software.
Click on the link below to launch the stand-alone tool.  

             
Windows Support  MAC Support